Frequently Asked Questions

Hawaiivillas has been helping to connect travelers with their perfect place to stay since 2013. Since then, we have connected millions of travelers around the world to hundreds of thousands of properties.

Hawaiivillas is an operating brand of Canadian-based UpNext Group. Since formation, we have helped connect millions of travelers to vacation rentals, condos, cottages, cabins and hawaiivillas homes around the world. Hawaiivillas lists properties provided by our partners (or direct from owners) and we refer traffic to their websites. At this time, we do not provide direct booking capabilities on our website, but rather elect to refer the traveler back to our partner to complete the trusted transaction. We want to make it easier for travelers to find the perfect place to stay, compare prices across websites, and help create a lasting travel memory.

To make changes to your reservation, please visit the partner’s website with whom you booked. As an affiliate provider, we consolidate multiple travel sites in one easy search; however, we cannot access your reservation information. Please check your email for reservation details to see the partner with whom you have booked. At this time, no bookings are made directly via our website, so we are unable to help you modify, cancel, or change a reservation.

We have listed the properties from our partners, including many online travel agents (OTAs) and direct via channel managers who distribute their inventory onto sites like ours, and the entire UpNext Group network. It is likely that you had agreed for the added distribution when you signed up with their services. We refer all our visitors to our partners or direct to our property owner’s sites and do not take bookings on our site directly. Our job is to help them promote their inventory and sell more travel and ensure that fewer nights go un-booked. There is no additional cost to listing on our network.

If your property has been removed from a partner’s website, it is possible that we still have cached the listing or are in the process of having it be removed from our website. In time, it will also be unpublished from our network of sites. If you would like to remove it faster, please contact us and we will see if we can help.

The listings on our website are provided to us by our partners. If you are listed with one of our partners, you may see your property on our site which provides additional exposure for your property. There is no cost at present to list on Hawaiivillas.

If you still wish to remove your property, you may want to contact the customer service of the listing partner(s) where your property was listed. However, if you wish to remove your property from our site alone, you can send us a link to your property from our website at support@hawaii.villas.

Hawaiivillas currently lists properties from our partners and a select network of online travel sellers. We are introducing functionality that will allow direct listings via select channel managers, bringing even more properties onto our network. To learn more about listing with us on Hawaiivillas and the complete UpNext Group network, please click here to learn more about Adding a Listing. We will be updating this page as we start accepting more direct listings.

Each property listed on our website has a detailed listing. These listings often include photos, amenities, property policies, and more. This information has been received from our partners, direct from the property manager/owner themselves, or from information we have managed to find online about the property from multiple sources. This has also included information we may have extracted from analysing the images of the photos, the neighborhood in which the property is located, or similar properties in the same complex. However, Hawaiivillas is not responsible or liable for the accuracy of these results. While we attempt to be as accurate as possible, should you have a specific question or concern, we encourage you to contact the property owner directly via the website to which we refer you to.

We strive to show accurate pricing for a property based on the lowest nightly rate we have been able to find for a property. For the most accurate pricing, please input your date range and search for the property. You will be referred over to the partner or the property owner’s own website to confirm the specific pricing. We are working on functionality to find you the best price across multiple websites for the property you are interested in. Stay tuned as we refine this feature.

Hawaiivillas was launched first in 2013 and has evolved as a business since then. It is part of the UpNext Group family of websites. UpNext Group helps travelers find the perfect place to stay, easily comparing rentals, condos, hotels, RVs, boats, activities, and resorts across an ever-growing network of niche travel brands and websites. Hawaiivillas operates in multiple countries and languages.

Hawaiivillas relies on the eco-score created by One Degree Left, a sister-company operated by parent company UpNext Group. This score looks at a number of factors to help score all properties based on a variety of sustainability factors. We believe that we can help elevate properties that have good environmental and sustainability practices. If we identify a property that has good practices, we will rank that property higher in our search results than other properties. By ranking these properties higher, hopefully they will be booked with greater frequency and nudge behavior by a small factor… by ‘one degree’ if you will. While it is not perfect, it is part of our commitment to driving more sustainable travel.

We believe life is better when you venture out and explore the world. You meet other people, you connect with family and friends, you do more business, and you have new experiences. In short, travel creates memories. Travel brings people closer together and fosters better understanding of each other and ourselves.

At Hawaiivillas, we are focusing on the Alternative Accommodations market. We believe this market encourages people to have a more authentic travel experience in the communities, homes, and places of others. Creating a direct connection between a traveler and an owner creates a more meaningful experience. Sharing cultures, recipes, local tips, insights, pride, activities, art, food, entertainment... sights, sounds, smells and senses. These are the memories worth sharing.

Historically, Hawaiivillas has been a meta brand, connecting travelers to travel sellers, and since 2013, this has served us well. We believe that by helping more than a million travelers, we now have a great base on which to build something new and spectacular. Going forward, we need to build closer relationships with both sides of the market--both travelers and owners-- so as to bring them together in new ways and into a deeper relationship with each other and the communities into which the traveler journeys.

At Hawaiivillas, we want everyone to be an owner, just as we want everyone to be a traveler. In creating more travelers, hopefully we are creating more owners. And in creating more owners, we will be creating more travelers. You can read more about our core values for UpNext Group here. We also look forward to showing you what we are creating in the months and years ahead. Stay tuned.

If you are experiencing any technical issues with our site, please contact us at
support@hawaii.villas.